Home Business Phil Bray: Your web site is not your online business card

Phil Bray: Your web site is not your online business card

Phil Bray: Your website isn't your business card

When you consider your web site is the equal of a web based enterprise card or brochure, it’s time to suppose once more, as a result of it might harm each your progress and recruitment. 

I do know it’s a message some individuals may not need to hear (particularly from somebody who makes a residing promoting web sites) but it surely’s true and the results for your online business could possibly be vital. 

There are a few the reason why advisers and planners consider this delusion. 

Firstly, they may misunderstand the essential position their web site performs within the journey potential shoppers and recruits take to their door. Secondly, it’s an excuse for not investing the cash essential to improve their current web site. 

Both approach, believing the parable will hurt each new consumer acquisition and recruitment. 

Right here’s why…

Your web site is your store window. It’s the place individuals begin to get to know you. It’s the place they make judgments about you. And, there’s no approach so that you can reply, or set the file straight in the event that they leap to the incorrect conclusion. 

Meaning you need to get it proper.

Empathise with potential shoppers

Let’s begin with new shoppers. 

They’re searching for an adviser/planner as a result of they’ve a monetary downside that wants fixing or an aspiration they need to obtain. They’ve change into conscious of you, maybe after a advice, and are in your web site as a result of they need to know if you happen to might help. 

Keep in mind, too, there’s no assure you’re the one adviser/planner they’re contemplating.

They may have solicited suggestions from a couple of particular person or produced a shortlist after looking in Google or one other listing.  

That’s why it’s on-line, early within the decision-making course of, the place competitors exists. 

Mixed, these components imply your web site should empathise with their points, exhibit you assist individuals like them, and showcase your workforce’s expertise, experience, and tradition. 

So, you need to make individuals – each your workforce and your shoppers – the heroes of your web site. On the identical time, you could give guests the important thing pages they need to see. 

Nevertheless, all too usually we see most of the prime 10 pages guests need to see missed off a web site as a result of the adviser/planner believes “it’s simply a web based enterprise card”. 

Strive doing the entire above on a enterprise card 85 mm vast by 55 mm excessive! 

Impress on-line to recruit an ideal workforce

Subsequent, let’s take into account how potential recruits work together together with your web site. 

Everyone knows nice groups make nice companies. Equally, everyone knows recruitment is hard proper now. There’s an imbalance between provide and demand. 

Certified and skilled advisers, planners, paraplanners and admin employees most likely have a number of choices if they’re searching for a transfer. 

Consequently, you need to impress potential recruits who will virtually definitely go to your web site earlier than making use of and attending an interview. Once more, they’ll make judgments about you, your online business and whether or not they need to be just right for you. 

So, take into consideration what potential recruits need to see and what is going to entice them to your online business. Then give it to them in your web site. That may embrace proof of profession development in your current workforce, the care you might have in your shoppers’ well-being or your funding in neighborhood and charity work. 

Don’t underestimate the significance of a well-written job description both. It’s virtually all the time the primary interplay they’ve with your online business and due to this fact the primary likelihood you need to impress. 

Once more, attempt to match all of that on a enterprise card!

‘My web site is a web based enterprise card’

When you’ve ever uttered these fateful phrases or something comparable, maybe now’s the time for a rethink. Believing the parable will stop you from investing the money and time essential to develop a very compelling store window. 

And, if we’re trustworthy, the cash it takes to construct an ideal web site can be repaid many occasions over in preliminary charges, ongoing adviser charges, probably a future sale, and what you would possibly save on recruitment charges. 

It’s only a false economic system to not put money into your web site. 

Phil Bray is founder and director of The Yardstick Company 

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